Last updated: June 2026

1. Information We Collect

We may collect the following categories of personal information:

Contact information: name, company name, phone number and email address.
Cargo information: goods description, HS code, weight, volume, number of pieces, packaging type, cargo photos, packing lists and commercial invoices.
Shipping information: origin, destination, transport mode preference, delivery method (port-to-port / door-to-door) and transit-time requirements.
Technical information: IP address, browser type, access time and page-view records (collected via cookies and similar technologies).

2. How We Use Your Data

We use personal information for the following purposes:

Responding to your inquiries and providing shipping plan recommendations and quotes.
Arranging freight, customs clearance, warehousing and last-mile delivery services.
Communicating shipment progress, handling exceptions and confirming deliveries.
Improving our website functionality and service quality.
Sending service-related notifications (such as order status updates).
Complying with legal and regulatory requirements, such as tax and customs declarations.

3. Data Storage & Security

We apply appropriate technical and organisational measures to protect your personal information:

Data is stored on secure servers hosted in mainland China by qualified cloud providers.
Data in transit is protected with SSL/TLS encryption.
Access is strictly limited to authorised employees who need the data to perform their duties.
We conduct regular security reviews and vulnerability assessments.

4. Data Retention

We retain your personal information according to the following principles:

Inquiry information: retained for 2 years to support follow-up service and historical queries.
Shipping-order data: retained for 5 years to meet legal compliance and audit requirements.
Technical logs (IP, access records): retained for 6 months.
After the retention period, we securely delete or anonymise your data.

5. Your Rights

Under China's Personal Information Protection Law (PIPL) and applicable data protection regulations, you have the following rights:

Right to be informed: to know how we collect and use your personal information.
Right of access: to request a copy of the personal information we hold about you.
Right to rectification: to correct inaccurate or incomplete personal information.
Right to erasure: to request deletion of your personal information under certain conditions.
Right to withdraw consent: to withdraw previously given consent at any time.
Right to restrict processing: to request restriction of processing under certain conditions.

6. Information Sharing & Third Parties

We do not sell your personal information to third parties. We only share data in the following circumstances:

Service providers: to complete shipping services, we share necessary cargo and contact information with carriers, customs brokers, warehousing providers and other partners.
Legal requirements: we disclose information when required by government authorities, courts or legal proceedings.
Business transfers: in the event of a merger, acquisition or asset sale, your information may be transferred as part of the business assets.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain your login state (where applicable).
Analyse website traffic and user behaviour to improve the user experience.
You can refuse cookies through your browser settings, although this may affect some functionality.

8. Children's Privacy

Our services are intended for business customers and are not directed at children. We do not knowingly collect personal information from minors under the age of 14.

9. Cross-Border Data Transfers

As we provide international logistics services, your cargo information may need to be transferred to destination countries (such as EU member states) to complete customs clearance and delivery. We ensure such transfers comply with applicable data protection laws.

10. Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the date of revision. Material changes will be notified through website announcements or email.

11. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:

Phone: +86-400-6599-969
Email: support@globalogistic.cn
Address: Floor 5, Building 8, Yunli Smart Park, Fada Road, Bantian, Longgang District, Shenzhen, China

This Privacy Policy is developed in line with China's Personal Information Protection Law (PIPL) and the European Union's General Data Protection Regulation (GDPR).